Refund policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.You can return your product for a store credit or exchange for a different size or item. We do not offer refunds for change of mind or incorrect size choice.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at your.collection@hotmail.com. 
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at your.collection@hotmail.com or visit us in boutique. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. In the event that your order arrived damaged in any way, please email us as soon as possible at your.collection@hotmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best the work towards a satisfactory solution. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once your new order is placed, we will issue the difference from the original order. Or feel free to visit us in boutique to exchange in person.